NOT ALL PHOTOGRAMMETRY IS EQUAL Questions to ask before you buy
ICAM FAQs
- Processor: Intel i7 12th generation OR newer processor.
- One USB 3.0 Type A or C port (for use with ICam).
- USB Controller Intel 3.0 or 3.1 extensible host controller. This is something you will not find in the specifications. But if you have an Intel CPU, you will have such a controller-plus maybe others on top of it.
- NVIDIA GTX or RTX graphics card is recommended but not required. Do not use AMD as there are some compatibility issues. Our software does double precision float on the CPU instead of the graphics card like some intraoral scanners.
Schedule an appointment with one of our Imetric representatives: https://calendly.com/d/zx5-cp3-vp5/icam4d-installation
The software can be installed on 3 acquisition computers and 3 additional lab/design computers. Additional installations may be purchased on imetric.com or by emailing sales@imetric4d.com.
One-year limited warranty. You may purchase additional years up to a total of three. Warranty statement: https://cutt.ly/ICamWarranty
- Register for in-person training at our Huntsville, AL Tech Center: https://cutt.ly/ICamHandsOn
- Schedule a time to virtually train with an Imetric representative at: https://calendly.com/d/27k-5wz-jrr/imetric-clinical-training-basic or email training@imetric4d.com. Note: You must have the ICam software already installed to get virtual training
- Use this link to register for lab training or email training@imetric4d.com
https://calendly.com/d/2tm-ykb-5yx/imetric-lab-training
- Plug in the USB type-B or C connector and 4-prong circular power cable to the back of the ICam.
- Plug the power block into ac power in the wall.
- Plug USB type-A end into your Superspeed hub.
- Plug the Superspeed hub into your computer, preferably a 3.0 connection.
We recommend heating your ICam until the projected “heating up” goes away (20-30 minutes). This allows the ICam to reach its optimal operating temperature which contributes to scanning accuracy.
Yes, calibrating the ICam only takes a few seconds and serves to remove the impact of shocks, temperature, and other outside factors, so that the software can verify the accuracy of the ICam.
No, WiFi is not required for operation.
- Locate the Imetric 4D data folder shortcut on your desktop.
- The Imetric 4D data also sits in the C-drive of your computer.
- Search under patient name for desired file.
The Imetric4D data folder will include Exocad and 3Shape data. Ask your designer which of these they use. Share necessary intraoral scans, including pre-op and post-op data.
- You can click and drag the files from Imetric4D data folder pinned to your desktop into IScan3D software and it will open.
- You can drag the files to the app icon to drop them in.
- You can also open the software and drag the files into the blank, gray workspace.
Call 1-800-840-4226, option 1 for Sales OR send us an email at sales_usa@imetric4d.com.
Please order on imetric.com, email support at support@imetric.com or call 888-840-4226, option 2
ICAMBODY FAQs
There are 8 ICamBodies in a set.
Register for an ICamBody install appointment here: https://calendly.com/d/2q9q4j-5fx/icam4d-icambody-installation
Yes, 2 sets of 8 can be combined in the software. Please call Support at 1-800-840-4226, option 2 or email support@imetric4d.com and ask them to combine these in your library.
To schedule an installation of the ICamBodies visit: https://calendly.com/d/2q9q4j-5fx/icam4d-icambody-installation
- Prior to sterilization, remove the screw in the ICamBody and autoclave separately.
- Clean with a soft toothbrush and water to remove debris, autoclave for sterilization.
- Do not use chemical cleaners or cold sterilization.
- Do not use ultrasonic cleaning methods.
After 50 cases is recommended. Order new sets on imetric.com, email sales@imetric.com or call 888-840-4226, option 1.
Does NOT work with Straumann MUAs. All other 1.4mm thread MUA platforms.
Does NOT work with Neodent MUAs. All other 1.4mm thread MUA platforms.
Currently, TRI is the only direct-to-implant system that is compatible.
If you use ZirkonZahn Ti bases, call support at 1-800-840-4662, option 2 to edit your libraries. If your libraries remain standard from installation, manufacturing discrepancies may occur.
Yes, the data is still compatible.
To receive a replacement set, please send a photo of the screws along with the serial number of your ICam to the sales team at sales_usa@imetric4d.com.
COMMON MEASUREMENT/SCANNING ISSUES
Set up the case in the software including patient name and tooth number selections.
Press the iCamBodies button on the far-left ribbon to begin calibration and measurement.
- You have chosen the wrong arch: ex. You indicated you would be scanning an upper and thesoftware is detecting a lower. -OR-
- You are using the wrong set: ex. You indicated that you are using ICamBody set XXX-YYY and the set you are actually scanning is ZZZ-VVV. IScan does not recognize this. -OR-
- You have selected the incorrect set of ICamBodies in the IScan3D software.
- Press the red X (stop measurement), delete the data, and restart the measurement.
- Test to see if the exposure time is wrong.
- Confirm you are measuring on the correct arch.
- Check the exposure setting and adjust if needed.
- Refer to the Troubleshooting Guide or call Support at 888-840-4226, option 2.
- Your ICamBodies might be too old. Verify: If your ICamBodies have been used for more than 50 autoclave cycles, the surface wear might be too great for the ICam to recognize. You can order a new set by emailing the sales team at sales_usa@imetric4d.com.
- Please use this link to schedule customization: https://calendly.com/d/49q-yw6-yqg/imetric-library-customization
There might be an issue with your license file or the configuration of the software. Contact Support at 888-840-4226, option 2.
A red lock indicates the software does not see the licensed ICam. This can have many sources:
1. If you have a lab software version, then your software might be outdated. To update your software, download and run this installer: https://cutt.ly/softwareinstall
USB connection:
- Plug in your ICam on the Superspeed hub provided with your ICam.
- Switch to a different USB port on your computer.
- Update your windows to the latest update. We have noticed that if an update has started downloading then drivers do not work anymore.
- Turn off your firewall.
- Turn off your antivirus protection.
- Try a new USB cable.
Contact Support at 888-840-4226, option 2.
OTHER QUESTIONS
Email Support at support.imetric4d.com with the manufacturer information and the manufacturer reference number. Support will notify you if this healing cap is already integrated. Otherwise, we will have to get the STL data or get the physical cap to reverse engineer it.
Yes. Email support@imetric4d.com and include your preferred screw from the Exocad library. Please use this link to schedule customization: https://calendly.com/d/49q-yw6-yqg/imetric-library-customization
Email us for non-emergency issues at support@imetric4d.com.
- Include your name, practice name, serial number of ICam, brief description of the type of issue you are having, and the best callback number where you can be reached.
- If you call 1-888-844-4226, option 2 to leave a message for us, please include your name, a callback number, and a description of what you need.
- Confirm the ICam is not damaged to a point that powering it on will lead to an electrical short. If you are certain that it is safe, turn on and then contact Support at 888-840-4226, option 2 to test the ICam.
- If you purchased HotSwap protection, an emergency ICam replacement unit will be expedited to your office.